Student help
How can we help?
Help with getting into your course, certificates, extensions, payments, and anything that is not working. Once you are logged in, your own course page has the answers that are specific to your course.
Help for your course
Deadlines, assessments and training days for your own course.
Getting into your course
Signing in, and finding a course you have bought.
Certificates and extensions
How certificates are issued, and how to ask for more time. The same for every course.
Payments and billing
Card details you can change yourself, and what to do when a payment fails.
Something is not working
When a page looks wrong, and what to send us so we can fix it fast.
Questions about your course
Your assessment and course deadlines work differently from course to course, so the answers live on your own course page. Log in, open your course and you will find them there.
Anything else - email info@babyem.co.uk and tell us your name, the course you are on and what you are seeing. A real person reads every one.