Colic, Reflux & Infant Allergies help (Level 3, Level 4 and Non Accredited)
Help, in plain English
Pick the thing you need sorted. Every answer here is the same answer our team would give you by email, written out once so you do not have to wait for a reply.
Getting started
Finding your course, getting in, and how long you can keep it.
Your assignment (Level 3 and Level 4)
Your essay-based assignment, the seven weeks you have to complete it, and what happens if you need longer. The Non Accredited course has no assignment.
Certificates and accreditation
Your certificate of completion, how OCN London accreditation works on Level 3 and Level 4, and what to do if your certificate is taking a while.
Payments and billing
Card details you can change yourself, and what to do when a payment fails.
Something is not working
When a page looks wrong, and what to send us so we can fix it fast.
Who to ask, and where
Admin queries - payments, certificates, deadlines, extensions, or anything about your account - email info@babyem.co.uk and tell us your name, the course you are on and what you are seeing. A real person reads every one.
Course topics, community questions, or something from a family you are supporting - post in your student Facebook group. That is where tutors and fellow practitioners talk through real situations, and someone has usually seen yours before. The Student group link in the Quick links on your course page takes you straight there, or join the Colic, Reflux & Infant Allergies group on Facebook.