Payments and billing
Can I get a refund?
You have a 14-day cancellation period from the date you enrol. If you decide the course is not right for you during that period, please email us at info@babyem.co.uk and we can arrange your cancellation in line with our Terms and Conditions.
After 14 days
After the 14-day cancellation period, course fees are normally non-refundable.
If you are considering leaving because you are struggling with the course, have fallen behind or something has changed personally, please talk to us first. We may be able to give you more time or help you find a way forward before you decide to stop altogether.
Can I move my London training date?
Yes. If you are on our Blended Maternity Nurse Training and cannot make your face-to-face training, you can move to another available date. A rebooking fee applies depending on how much notice you give us, and a medical emergency is rebooked free of charge with a note from your doctor or hospital.
The 14-day cancellation period also works slightly differently for this course: it no longer applies once you have attended any of your face-to-face training.
See the rebooking fees and how to move your date.
If you are on a payment plan
Course access is granted on a lifetime basis, conditional on the course being paid for in full. If a payment plan is left incomplete, access can be withdrawn, and certificates are only issued once all course fees have been paid.
That is not meant as a threat, and we do not do it quietly or without warning. If money is the problem, tell us and we will work something out. Ignoring it is the only approach that ends badly.