Payments and billing
Something has gone wrong with a payment
If a payment has failed, looks incorrect or something just does not seem right, please do not worry. These things happen, and we can check what has gone on and help put it right.
If your card has expired or you have a new one, you can update your payment details yourself in a couple of minutes.
For anything else, please email us at info@babyem.co.uk. It helps us find your payment quickly if you include:
- your full name
- the email address you used at checkout, which may not be the one you are writing from
- which course the payment is for
- what you are seeing, for example a failed payment email, a charge you were not expecting, or an instalment you would like to change
A failed payment does not lock you out
If a scheduled payment has failed, just let us know and carry on studying. We will look into it and sort it out with you directly.