Online Maternity Nurse Training help (Level 3 and Level 4)
Help, in plain English
Pick the thing you need sorted. Every answer here is the same answer our team would give you by email, written out once so you do not have to wait for a reply.
Getting started
Finding your course, getting in, and how long you can keep it.
Coursework and assessment
Your written assessment, the 7 weeks from the date you booked, and what happens if you need longer.
Certificates and accreditation
Your certificate of completion, how OCN London accreditation works, and what to do if your certificate is taking a while.
The placement scheme
The Babyem Placement Scheme lesson inside your course explains how it works and how to join. The scheme is open to students based in England only, so international students are not eligible.
Payments and billing
Card details you can change yourself, and what to do when a payment fails.
Something is not working
When a page looks wrong, and what to send us so we can fix it fast.
Who to ask, and where
Admin queries - payments, certificates, deadlines, extensions, or anything about your account - email info@babyem.co.uk and tell us your name, the course you are on and what you are seeing. A real person reads every one.
Course topics, community questions, or something from a job you are working on - post in your student Facebook group. That is where tutors and fellow practitioners talk through real situations, and someone has usually seen yours before. The Student group link in the Quick links on your course page takes you straight there, or join the Maternity Nurse Network group on Facebook.