Newborn & Infant Sleep Certificate help (Level 3)
Help, in plain English
Pick the thing you need sorted. Every answer here is the same answer our team would give you by email, written out once so you do not have to wait for a reply.
Getting started
Finding your course, getting in, and how long you can keep it.
Your Level 3 assignment
Your four-family case study assignment, how long you have to complete it, and what happens if you need longer.
Certificates and accreditation
Your certificate of completion, how OCN London accreditation works on Level 3, and what to do if your certificate is taking a while.
Payments and billing
Card details you can change yourself, and what to do when a payment fails.
Something is not working
When a page looks wrong, and what to send us so we can fix it fast.
Who to ask, and where
Admin queries and course questions - payments, certificates, deadlines, extensions, your account, or something from the course you would like to talk through - email info@babyem.co.uk and tell us your name, the course you are on and what you are seeing. A real person reads every one.